Showing 31–32 of 32 results
Showing 31–32 of 32 results
30-Day Money Back Satisfaction Guarantee
Free shipping on orders over $99.00
(Lower 48 States)
No Sales Tax (except California)
I’ve used Backyard plus many times and they are incredibly friendly and helpful. Shoutout to Craig!On 03/21/2024 by N. C. (verified customer)
Purchased the mother board for our 2006 hot springs Vanguard. Watched the video that Paul made in the installation. He goes over everything you need and the process along the way. Makes the task so effortless. I did the change out over a weekend and had a question. Email BackYardPlus and got a very fast response from Craig. I can’t say enough about the friendlyness, knowledge this company has. Will always be getting my parts from BackYardPlus. Saved me $$$ for sure. Again thank you Paul & Craig.On 03/21/2024 by C. S. (verified customer)
The team here is amazing. Hard to get great technical support but these folks have delivered for years on excellent customer support!On 03/19/2024 by J. T. (verified customer)
Phenomenal customer service. Worked with me to identify the right part after I had ordered the wrong one on my own. Helped facilitate the return and did it all quickly and efficiently. Very impressed with their customer service.On 03/18/2024 by A. C. (verified customer)
Anything Hot Springs related, these are the people to talk to.On 03/15/2024 by S. O. (verified customer)
Hey, Oscar helped me ID my issue of "unable to hold a constant temperature." I played with the settings for a good month and deduced that the unit stopped heating when the temperature rose higher than the control setting. My conclusion was that the high-limit thermister was defective. I ordered both the low and high since it made sense to change both simultaneously. You all made a mistake on the paperwork you sent me, incorrectly labeling the low and high. It's bad enough to be mechanically challenged without your help mislabeling the two items. :-) Anyway, everything works as it should once installed in the correct openings. Oscar also warned me that if replacing the thermisters did not fix the issue, my next option was an expensive control panel replacement ($1300+) different than my current one (2005 Tiger River Sumatran). If that issue occurs, will the replacement panel fit the existing opening for my original control panel? Just curious at this time; if there is some information you can send me on a replacement panel, that would be appreciated. Thanks, you guys are a great resource for us do-it-selfers.On 03/13/2024 by C. C. (verified customer)
Hi Charles- We're so glad to hear that Oscar was able to help you and we're sorry that those two thermistors were mis-kitted by the factory. We are doing some additional quality control to make sure we catch those issues when receiving/restocking from the manufacturer. We will email you the information regarding the Eagle retrofit process. Thanks for sharing your experience. -Rebekah
GREAT SERVICE. TECHS DON'T LEAVE YOU HANGING THEY MAKE SURE IT GETS FIXED. GREAT TO TAALK TOOn 03/13/2024 by G. U. (verified customer)
On 03/05/2024 by C. W. (verified customer)
Backyardplus is an awesome company to do business with. Their customer service and technical support is stellar! I have called them a number of times to help me trouble shoot issues with my hot tub, and they talked me through every step of the procedures, and with extreme patience. They clearly know their stuff. I will refer them to all my spa owning friends!On 02/27/2024 by R. F. (verified customer)
🌟 🌟 🌟 🌟 🌟 Absolutely the best customer service. Highly recommend.On 02/15/2024 by R. P. (verified customer)