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The hot tub tech we usually work with suggested calling you all instead, as you have the parts available and more specific knowledge than he has. Oscar helped me diagnose the problem (partially due to Amazon parts), and I ordered the correct pieces from you all. Arrived on time. Hope I don't have to call you again, but with 3 hot tubs, I know I will. On 10/06/2026 by K. C. (verified customer)
Arrived quickly, product exactly as described. On 10/06/2026 by J. M. (verified customer)
Great price and fast shipping. My order was packaged very well also. Will definitely order from them again. On 10/05/2026 by J. S. (verified customer)
Excellent! On 10/05/2026 by S. T. (verified customer)
All good. Needed this plug and you had it at a reasonable price and delivery time. Thank you. On 10/05/2026 by J. J. (verified customer)
Paul was an incredibly knowledgeable, helpful, friendly, and service-oriented customer support agent. I was going to order online after he gave me the part numbers I needed, but he was so easy to work with and helpful, I decided to place the order over the phone. It was particularly helpful to know that Paul has installed the parts I was ordering, so he could walk me through the process. He's a true professional and an invaluable asset for Backyard Plus. He provided the kind of customer care that makes a customer want to keep coming back. And this customer will return. Thank you, Paul and thank you Backyard Plus! On 09/29/2026 by L. K. (verified customer)