Ace System Eagle

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My Hot Spring Grandee jacuzzi would not come on after I drained and cleaned it. I was certain something was wrong with the motherboard so I called the local dealer to discuss my problem. They couldn't provide any information over the phone but did say they could send a tech out in 3 weeks but I had to pay an upfront service fee to get on the schedule. I asked if they could give me an estimate if the motherboard had to be replaced. They said if that was the problem the part was discontinued and they would have to do a retrofit in the field. They quoted an estimated cost of $2,500-$3,000. I decided to call Backyard Plus. I spoke with Rebekah who was very professional and quickly accessed the exact part I was looking for. She determined that there was a technical question regarding another part that may be required on my spa. She transferred me Paul Barton to clarify this before I placed my order. I know Paul get a lot of calls everyday and his time is valuable. Paul asked me several questions to determine what issues I was having with the control panel. He was kind enough to walk me through several steps as I tried to reset the panel. It took quite a bit of his time because I was having a hard time plugging the ribbon cord back into the slot. He was very patient with me until I was done. It didn't reset immediately so I ordered the parts and that was an easy process. A few hours later I noticed the spa was on. Within a few more hours, the jacuzzi was at 101 degrees and working perfectly. I received the parts in 2 days. There is no fee if I decide to send them back. I highly recommend Backyard Plus for your spa needs. I also want to thank Rebekah and Paul for their help and knowledge helping solve my problem. Most people would not take their time and use their expertise to help someone calling in to order a part. They did because they care and their actions showed that. I am certain they will continue to provide service over and above any customers expectations. Great people make companies Great and that's what Paul and Rebekah are doing everyday! Thank you both again. Mike WatsonOn 04/17/2025 by M. W. (verified customer)