The videos were great at guiding me to the problem with my hot tub. A few entries as to the make and model of my hot tub, and there was the part I needed. A few more entries and my replacement part was on its way. They even had a video with a helpful trick to purge the air from the system once installation and filling was complete. I'll keep this website in my favorites but hope I won't need to use it soon. Perfect for the do-it-yourself fat old bald guy! On 04/16/2026 by M. A. (verified customer)
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Way easier to purchase than some other Hot Tub online vendor... Price was fair and shipping was fair.... Will use again... On 04/10/2026 by D. H. (verified customer)
Excellent customer service from Oscar, who helped troubleshoot my problem. I sent some photos and he replied within minutes with the solution. Couldn't be better. On 04/06/2026 by J. S. (verified customer)
I have to wait an entire month to recieve package no matter if I pay extra or not! On 04/02/2026 by J. G. (verified customer)
Hi there- I see that you ordered a filter lid which is a special order item. The factory makes these to order and it can take anywhere from 2-4 weeks for them to make the item. I see you placed your order 2 days ago and also selected the free shipping at checkout. Once this item comes in, we will ship it out same day and we will ship via Fed Ex Home Delivery. Please feel free to reach out to us customer_care@backyardplus.com if this is still unacceptable and you wish to cancel your order. Thanks, Rebekah
Oscar is the best!! He helped me a lot. I have ordered from backyardplus in the past and have always had an excellent experience. I will continue to order from this company!!! Thanks again Oscar!!! On 03/31/2026 by R. O. (verified customer)
Excellent service On 03/27/2026 by M. C. (verified customer)
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