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On 07/11/2025 by J. U. (verified customer)
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I’ve owned two Hotspring spas and have always replaced needed parts myself. Backyard Plus is my go to store for parts and technical help if I need it. Just last week I send an email on Sunday not expecting an answer till Monday. To my surprise someone emailed me back with a solution within an hour. Businesses like this are a rare find!On 07/10/2025 by A. A. (verified customer)
Quick shipping and easy install !On 07/10/2025 by K. K. (verified customer)
Oscar and the crew very helpful - returning client.On 07/10/2025 by S. F. (verified customer)
Thanks for the feedback. Always good to hear!
Received the part in a few days and was exactly the replacement part for my Vanguard HotSprings spa.On 07/10/2025 by R. P. (verified customer)
awesome.On 07/10/2025 by C. G. (verified customer)
Easy to order. The Pump came earlier than estimated delivery date! Worked as advertised!On 07/10/2025 by B. C. (verified customer)
I was looking for a spa jet head that no one else seemed to have, even the spa maker didn't have it. Backyardplus had what I needed in stock. Easy to find on their website. Mailed quickly, and arrived carefully packed. Excellent!On 07/10/2025 by J. K. (verified customer)
I had to retrofit the Hawk IQ2020 Control box on my 2011 Relay Spa. The order, customer service, and technical service were good. However the documentation/instructions that were sent with the unit were absolutely horrible. In fact, they seemed like they gave incorrect information. Thank god for a youtube video that they provided which got me through the install. But even that video left me with several questions, and I had to go back and forth with technical support several times (on the positive side, they were very responsive). Geez guys, how hard is it to put a nice set of instructions together. Now that I've done the job, I could write a proper procedure in less than an hour. 0 stars!On 07/10/2025 by N. H. (verified customer)
We're sorry you had a hard time during your install. But we're glad to hear that our technicians were able to help you. The documentation you mentioned is provided by the factory and is assuming a Watkins Certified Technician is doing the installation. The videos and tech support that we offer are meant to fill in the gaps. We're sorry you were so frustrated.
Accurate part searching website and fast delivery.On 06/27/2025 by W. M. (verified customer)
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