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Great prices, fast delivery. Good quality items.On 06/06/2025 by J. O. (verified customer)
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How would you like to deal with a company, actually, its people (who make the company) who are not only friendly, but actually know what they are talking about. And if they don't know, they hand you off to another person who does indeed know. And not only do they know, but they actually ship the correct parts!!!!! The first time!!!! Well, if you want such a company, these are the people. And you wouldn't mind paying more for all this - right? I wouldn't! BUT, you don't pay more..... you actually get a good deal. A true money's worth. Sounds like I am one of their employees. Nope! Not!! just a very happy, satisfied customer..... Thanks everyone. art gOn 06/06/2025 by A. G. (verified customer)
Our filter cap broke in greezing weather. Backyard had a great website that was very user-friendly. It was pictorial, starting with my model, to the filter compartment, to the parts in the compartment to the cap. Easy-peasy.On 06/06/2025 by L. W. (verified customer)
I can’t say enough good things about your business and staff. It’s rare to find a company that’s so genuinely helpful. Your team has helped me keep a 20-year-old hot tub running in peak condition with only minor repairs along the way. I couldn’t be happier and highly recommend your business to anyone who asks.On 06/06/2025 by S. H. (verified customer)
Backyard Plus is an outstanding parts and customer service company. I was in the process of optimizing a six-year-old Hot Springs Prodigyy. I ordered a water skimmer kit and an Ozonator. I also mistakenly ordered parts that were not needed. I contacted Backyard Plus, and they readily accepted the returns and assisted with the necessary parts. Customer service is extraordinary and they make doing business with them an enjoyable experience. Thank you Backyard Plus.On 06/06/2025 by R. D. (verified customer)
On 06/06/2025 by Y. G. (verified customer)
Have not received the product yet but the price is way better than the original. The product description seems to be lacking a length so it would help to know if I’ll have to cut it to length. I’m inferring this based on the number of products it “fits”On 06/06/2025 by G. S. (verified customer)
Hi there, Greg- Thanks for letting us know the listing needed attention. I have updated Item 74053 hinge seal with a pdf of installation instructions and also updated the description so the next customer can better prepare when they order this item. Thank you! -Rebekah
A pleasure to deal with.On 05/21/2025 by B. L. (verified customer)
As a former service center owner/operator for Watkins Wellness, (20 year direct to factory relationship, I retired) I know the parts, the spas, and the inner workings. BYP is consistently the best third party provider of Hot Spring and related brand parts. The technical assistance aspect of this company is on par with what Watkins Wellness provides, from part compatibility through the telephone help desk, this company is top notch. I did have an issue with some parts that I ordered that came in wrong; I don't know if Watkins Wellness made the error or if BYP was responsible for the error. The important take away from my experience, is that BYP didn't give me any grief; it was handled professionally and without delay. To me, how a company handles situations like this is the real test of a company. They passed and exceeded my expectations. I trust them, you can too.On 05/21/2025 by P. W. (verified customer)
I was referred to this company by a spa manufacturer. Prices are good, website easy to use. They had one part on back order and were very good with keeping me informed of what was going on. We decided to cancel that part of order. The parts came quickly and tech support is very good. I would do business with them again.On 05/21/2025 by A. D. (verified customer)
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