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Exceptionally informative website and customer service! I needed to replace the heater on a 1995 HotSpring Jetsetter, which has no direct Watkins replacement anymore. Backyardplus website was loaded with service bulletins, parts lists, and videos to assist in undertaking this repair on my own, which includes bypassing old pressure switch. Parts cost >$600 and was able to save $800 in quoted repairs from local spa service companies.On 10/21/2024 by W. S. (verified customer)
Customer service is Awesome. -ButchOn 10/14/2024 by B. G. (verified customer)
Web site was easy to order items. Arrived on timeOn 10/08/2024 by R. F. (verified customer)
Excellent website, easy to navigate, and excellent tech-support!On 10/04/2024 by L. D. (verified customer)
Backyardplus is awesome! I received technical help on the phone to find the part I needed. The cost was very reasonable, and the part was shipped to me without delay. ThanksOn 10/03/2024 by T. G. (verified customer)
On 10/03/2024 by R. S. (verified customer)
The part I needed and great serviceOn 08/07/2024 by A. C. (verified customer)
After troubleshooting my problem with Craig, who was quite knowledgeable, helpful and exhibited patience with this newbie, I purchased the heater. I followed the very informative video for the install, but alas it wasn't working. Another call to Craig, and he guided my troubleshooting and discovered that I had one wire that wasn't in the right spot. Made the change and now all is good. Great experience.On 08/02/2024 by G. W. (verified customer)
Excellent technical support,, product just what I needed. 5 star company to deal with.On 08/02/2024 by R. G. (verified customer)
It was easy to navigate the website to find my parts, once ordered they arrived on schedule without delay. Great serviceOn 07/29/2024 by C. W. (verified customer)
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