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I have purchased parts from BackYardPlus before and have always been satisfied with the experience. They are friendly, helpful, and quick to ship the item. This time I did not need a part as such, but their expertise in installing and programming a part that I had purchased before. When I called the help desk, they zeroed in on the problem I was having. Within a short amount of time, I had a solution to the problem. When that solution did not immediately fix the problem, I reached out to them again. They contacted the manufacturer, and I had the corrected solution within an hour. My interaction with the help desk team was friendly and personal. Another thing that makes BackYardPlus an exceptional place is their website. It is easy to browse their parts catalog. And once you type in your spa's information, the parts are labeled as matching your spa or not. This labeling is superior to other spa parts websites that I have visited.On 01/27/2023 by G. C. (verified customer)
Outstanding customer service! Backyard Plus will be my go to store for all my spa needs.On 01/26/2023 by K. I. (verified customer)
Product arrived on time and worked perfectly. Tech help was great. ThanksOn 01/25/2023 by J. E. (verified customer)
I have used Backyardplus twice now and they are great!!!!!On 01/20/2023 by R. M. (verified customer)
Always a great experience dealing with backyard plus, we highly recommend them. Their tech support is second to none and their parts are always on point. Just provide them with a serial number and they take over from there.On 01/16/2023 by D. V. (verified customer)
Super. Great price. Fast Delivery. Solid on line instructions /video on how to!On 01/16/2023 by J. J. (verified customer)
Shipped on time and correct product.On 01/16/2023 by K. S. (verified customer)
Extremely helpful over the phone, even on things not to do with this order. Easy to find parts I needed on the site.On 01/13/2023 by A. H. (verified customer)
When my Hot Springs Spa stopped heating, I searched the internet for a company that could provide technical support and also provide needed repair parts. I found the Backyard Plus website and upon reading the reviews contacted them regarding my issue. The person I spoke with was knowledgeable, helpful, and confirmed the repair part I needed based on symptoms I reported and the year, make, and model of my spa. The technician diagnosed my problem, identified the part needed, and had the item shipped the same day. The part (circuit card) arrived ahead of schedule, in good condition, and was easily installed based on the instructions provided. I was up and running in a short time. Based on my experience, I highly recommend this company for the quality of their repair part and most importantly the expertise and friendliness of the person to whom I spoke.On 01/10/2023 by J. N. (verified customer)
Very helpful and accommodating folks!On 01/06/2023 by J. G. (verified customer)