I had to retrofit the Hawk IQ2020 Control box on my 2011 Relay Spa. The order, customer service, and technical service were good. However the documentation/instructions that were sent with the unit were absolutely horrible. In fact, they seemed like they gave incorrect information. Thank god for a youtube video that they provided which got me through the install. But even that video left me with several questions, and I had to go back and forth with technical support several times (on the positive side, they were very responsive). Geez guys, how hard is it to put a nice set of instructions together. Now that I've done the job, I could write a proper procedure in less than an hour. 0 stars!On 07/10/2025 by N. H. (verified customer)
We're sorry you had a hard time during your install. But we're glad to hear that our technicians were able to help you. The documentation you mentioned is provided by the factory and is assuming a Watkins Certified Technician is doing the installation. The videos and tech support that we offer are meant to fill in the gaps. We're sorry you were so frustrated.
This jet assembly (jet body and jet) is located on the backside of the spa shell on all 1994-1996 Tiger River Tondi/Sumatran, Manora & Khyber models as well as 1995-1995 Hot Spring Summit & Landmark models
Sku: 78170