Reviews

always great service!....thank you, John On 07/07/2026 by J. J. (verified customer)

Arrived in a timely manner and now all are buttons are working On 07/06/2026 by C. T. (verified customer)

I’ve been doing business with this company for at least 25 years and they always come through as expected. Packaging is exceptional and the tech help is spot on. These people are honest, something you won’t see very often. On 07/02/2026 by D. P. (verified customer)

Customer service rep as very helpful and knowledgable. He answered all of my questions to my satisfaction. Part arrived promptly. I won’t be able to determine if this hydro jet will fit my 2004 Prodigt until December when I open the hot tub for the season. Paul assured me it as a direct replacement for the original jet even though the original part did not use a threaded connection. We’ll see. On 06/29/2026 by E. M. (verified customer)

I had been searching for a hot tub cartridge for a few months and then I found this company, it was easy to order and my cartridge was delivered in less than a week. I would definitely use them again On 06/29/2026 by D. B. (verified customer)

Needed a new controller for an older hot tub. These guys had it in stock and shipped it to me quickly couldn’t ask for more. Thank you. On 06/26/2026 by R. F. (verified customer)

Great experience. I appreciate the help getting the part numbers and delivery came in as quoted. On 06/23/2026 by R. K. (verified customer)

Great service and quick response via text. To bad USPS is so slow. Took way too long to get to me. I will probably pay a few more bucks to have shipped UPS. On 06/23/2026 by G. H. (verified customer)

Very helpful when I ordered the wrong part. Gave clear instructions for returning it. On 06/22/2026 by M. W. (verified customer)

The order went smoothly and the product arrived working and well documented. On 06/22/2026 by B. L. (verified customer)

very helpful On 06/22/2026 by J. B. (verified customer)

This ribbon connector worked for my older Tiger River Spa hot tub. On 06/22/2026 by A. M. (verified customer)

Quick shipping. Good video concerning instillation. Exact part needed was shipped first try! On 06/19/2026 by C. J. (verified customer)

I recently purchased a replacement remote for my hot tub, and while the first unit unfortunately stopped working after about two weeks, the customer service experience was excellent. Their support team was responsive, helpful, and quickly arranged to send me a replacement remote with no hassle. The new remote arrived promptly and is working great. I really appreciate a company that stands behind its products and takes care of its customers when issues arise. Thank you for the outstanding service! On 06/18/2026 by T. I. (verified customer)

perfect fit, fast service, web site worked well. On 06/11/2026 by J. R. (verified customer)

Informative website lets you verify and order parts with confidence. Parts were exactly correct for my spa and shipped fast. I am grateful Backyards Plus still provides support for my older spa which is still in good condition. The parts availability has allowed me to keep the spa looking and working well. I have also had great phone tech support in the past. On 06/09/2026 by C. C. (verified customer)

Had a part for the ozone generator that I only assumed was only available if you bought the whole generator. Found the part here and saved a whole bunch of money. Fantastic. On 06/09/2026 by W. H. (verified customer)

Quick delivery. Components work as expected On 06/04/2026 by M. O. (verified customer)

They are very knowledgeable and helpful and stock a huge number of parts On 06/04/2026 by P. S. (verified customer)

I appreciated the detailed instructions that came with the diverter valve I ordered. I’m not sure I would have attempted the repair if I hadn’t gotten that guidance, even though I knew the valve was faulty. On 06/01/2026 by J. P. (verified customer)

Very efficient. Sent a quality replacement part. On 06/01/2026 by M. K. (verified customer)

Technicians are always very knowledgeable! On 06/01/2026 by S. P. (verified customer)

This is my third order over a number of years with backyard plus, they always send me the right parts and anticipate what I’ll need. I’ve been able to keep my tub going for 23 years with their help. By the way your non-OEM circulation pump I just installed appears to be of higher quality than the one I removed. On 06/01/2026 by J. J. (verified customer)

First order was a wet end, got a perfect replacement for my 2012 limelight flair. Second order point of light replacements perfect parts match also. Just made my third order point of light controller it's also going to be perfect as well.. The videos help greatly.Thanks Backyard On 05/28/2026 by J. L. (verified customer)

The best. Tech help was awesome and the parts were correct. Shipping was as fast as it gets. On 05/28/2026 by J. L. (verified customer)

Great service. On time and accurate at a good price. On 05/28/2026 by F. F. (verified customer)

I will probably be back after we get this pump but for now customer service tech Oscar was fantastic thanks Bernetta On 05/26/2026 by B. R. (verified customer)

I appreciate the prompt shipping and a helpful website. Will use again. On 05/26/2026 by D. K. (verified customer)

Great customer service! Live people answer the phone and are very helpful! Highly recommend On 05/22/2026 by L. R. (verified customer)

The GFCI receptacle on my spa died after 22 years. Within five minutes, I was able to find and order the correct replacement. The website uses the "This part fits your spa" design, so finding a compatible part is easy! The part was received and was an exact match. Since I found Backyardplus years ago, they have been my go-to for every part needed for my spa. The technical expertise and support are second to none. I'll never go anywhere else for spa parts. On 05/21/2026 by M. M. (verified customer)

Just as advertised and magically appeared right on time. On 05/15/2026 by K. M. (verified customer)

Very well trained technician. Knew what was needed and supplied the numbers of the parts to order. Received the parts within a week and fixed the problem. Very happy customer. On 05/12/2026 by J. J. (verified customer)

Excellent customer service and parts worked out perfectly . Oscar was extremely helpful ! Thanks so much ! On 05/12/2026 by D. M. (verified customer)

As always your tech team knows just what I need. I wish all business works like this, please keep it up. On 05/12/2026 by J. H. (verified customer)

Ordering this OEM hot tub recirc pump was easy and it arrived early and in perfect condition. I appreciate Backyard Plus following up to make sure the transaction went smoothly and I was satisfied. On 05/12/2026 by S. B. (verified customer)

Oscar took my call and immediately verified that I had the correct part number to order. He was familiar with the part (control panel) and the mother board indicator lights and connections, and was extremely professional, courteous, friendly, and helpful. Thank you Oscar! On 05/07/2026 by P. B. (verified customer)

Very helpful service On 05/07/2026 by E. B. (verified customer)

Awesome sourcing, delivery and execution. The wear ring (Motor pump part) I needed was a small part but to us it meant the difference of a repair or replacement of a major component. We appreciate your speed of delivery. You treated this small purchase, in my humble opinion, as you would a large expenditure. We will use this company again and will recommend them to others. Thank you. On 05/04/2026 by D. D. (verified customer)

EXCELLENT Consumer Experience Telephone Staff at backyardplus.com was helpful and courteous. Called on a Sunday afternoon not expecting much. Nice lady that answered was helpful. Her only request was that I have the serial number of my Hot Spring Spa available and ready to communicate. She placed me on hold for no more than a minute and located a technician who was not only familiar with my Spa and the problem I was having, but actually explained how to very simply perform a test on my spa to narrow down the problem. Twenty minutes later after following their simple and easy to follow instructions I was back on their web-site and ordered exactly what I needed to get my Spa back in service without calling a local Spa repair whose service call would have been $300.00 just to show up. I realize that not everyone is handy but for those of us who are, why would we want to do business anywhere else. Did I mention that backyardplus.com prices are equal to or more competitive than Amazon and the knowledgable and professional phone support is the "cherry-on-top!" On 04/28/2026 by S. R. (verified customer)

Backyard gives you better support than any of the other dealers I have dealt with. I have routinely gotten responses in 30 minutes or less from emails. I have sent pictures and been referred to specific videos. Highly recommended. If you are DOY, this is where to get help or solve problems. I have gotten help on circuit boards and plumbing issues. On 04/28/2026 by J. S. (verified customer)

It’s great that all you have to do is put make , model and year and give you all the information for that style of the spa you have, and what’s great to savings on shipping compared to other websites On 04/28/2026 by A. G. (verified customer)

Great service. Quick shipping and great service after sale with tech support. Will buy from them again. On 04/28/2026 by M. C. (verified customer)

Great customer experience!! Exactly what I wanted and ordered! On 04/28/2026 by C. L. (verified customer)

Great customer service!! After I placed the order, backyard plus called to make sure I ordered the right one. That’s going beyond regular service. The part works great!! On 04/24/2026 by G. P. (verified customer)

Always a pleasure shopping with BackYard Plus.. Always very helpfull with my parents older 1987-1994 Watkins-HotSprings Hottub.. Thanks for everything!! Bobby Spalding & Family Louisville, Ky (Home of - The Ky Derby 2026)! On 04/20/2026 by S. S. (verified customer)

Hot Spring Grandee wireless remote and docking station . Came with usb drive to upload updated software. Read the instructions and just followed the videos ,easy installation. Working great . Thank you! On 04/20/2026 by D. F. (verified customer)

Backyard plus sets a new standard for a DIY-er!! The site, the blog, the FAQ’s, and most importantly - Oscar. So relieved to have found an alternative to my local hot tub service provider!! Look forward to additional future purchases!! On 04/20/2026 by G. C. (verified customer)

The circulation pump arrived on time and in good condition ,fair price. It’s an upgraded model for the one we had and is smaller and more efficient so far pleased On 04/20/2026 by D. H. (verified customer)

The videos were great at guiding me to the problem with my hot tub. A few entries as to the make and model of my hot tub, and there was the part I needed. A few more entries and my replacement part was on its way. They even had a video with a helpful trick to purge the air from the system once installation and filling was complete. I'll keep this website in my favorites but hope I won't need to use it soon. Perfect for the do-it-yourself fat old bald guy! On 04/16/2026 by M. A. (verified customer)

Way easier to purchase than some other Hot Tub online vendor... Price was fair and shipping was fair.... Will use again... On 04/10/2026 by D. H. (verified customer)