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I appreciate Backyard plus having parts for our 23 year old Jetsetter. It's on its second Jet -pump, recirc pump and numerous other parts. BY+ has been there, providing parts and excellent advice for most of its lifeOn 08/16/2022 by D. M. (verified customer)
The web site is easy to navigate and the parts diagrams are very helpful. They even cross check the parts you are ordering against your specific hot tub brand and model. Parts arrived promptly. Once parts arrived they also answered any installation questions I had.On 08/12/2022 by R. M. (verified customer)
Service was exceptional. Paul talked me through how to upload software and got me back up and running in no time. Parts were $200 less than local spa company.On 08/10/2022 by D. R. (verified customer)
Item was easy to order. Delivered promptly. Part was easy to install and worked as expected. Totally satisfied.On 08/10/2022 by R. C. (verified customer)
Got my part in perfect condition - secure packaging and quality parts.On 08/09/2022 by M. P. (verified customer)
Craig was very knowledgeable and helpful.... he placed the order right away and I received the order in great shape in three or four days plus it was a lot cheaper than what the local spa stores prices .... great experience and I will call you again if I need youOn 08/04/2022 by D. J. (verified customer)
We are 1st time Hot Tub Owners in Michigan. I called and spoke with two your troubleshooters, (Oscar AND Craig) both of whom were very helpful. From diagnosing our problem, to ordering the correct replacement components, and then walking me through installing them. Ours was a very pleasant customer experience. Thank You ALL so much! We're back up and running here in "The Mitten".On 08/04/2022 by E. M. (verified customer)
Always stellar tech support, great prices and quick shipping. If I need parts, I always call them!On 08/02/2022 by K. C. (verified customer)
I have a repair business and rely on quality parts. Back yard plus not only has them but they also are fast at delivering them. The combined technical knowledge of the staff is awesome. Always a pleasure to deal with this company.On 07/29/2022 by D. B. (verified customer)
Absolutely "over the top" customer service! They helped me locate the problem, checked my work and together we solved my hot tub issues!On 07/29/2022 by B. M. (verified customer)