I have called Backyard Plus for my Hot Springs Pulse spa multiple times over the years. You guys are helpful, responsive, and a pleasure to work with. I have had excellent experiences with both Oscar and Craig. This past June I had an emergency situation where I had family arriving from out of town and three days before one of the jet motors died (timing is everything). I immediately called BP and worked with Oscar. He understood the challenge and urgency. He got the motor ordered, shipped and delivered next day. I installed the motor in 20 minutes as he explained and all was perfect. A true customer advocate and example of why I will not call anyone other than Backyard Plus!On 07/18/2024 by R. S. (verified customer)
These control boxes and their circuit boards do on occasion just grow tired as any outdoor computer could. No worries, we have just the right complete factory replacements as well as the internal parts all from the makers of Hot Spring, Tiger River, Solana, Limelight, and Hot Spot Spas.