Showing 31–32 of 32 results
Showing 31–32 of 32 results
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Super service. Thank you.On 05/21/2024 by N. M. (verified customer)
Looking to be honest and don't know how much of this can be blamed on backyardplus. I bought a Watson circ pump from you just over a year ago and the pump recently failed. My previous pump lasted over 10 years so needless to say I was not very happy with the fact that I had to buy another pump in just over a year. You came highly recommended to me by a local Hot Springs dealer. If I have the same luck with this pump, it will be a very bad review and I will be looking for my supplies elsewhere.On 05/17/2024 by D. B. (verified customer)
Hi there- We agree with you. The circ pumps should last longer than a year. They do come with a warranty and if they should fail within a year, it will be covered. Another reason they can go out early is if the water chemistry is off. Calcium hardness can be a culprit that can cause the impeller to not work. Please reach out to our tech department to discuss more regarding the issue 805-541-9000. Thanks, Rebekah
Very helpful. Got items fast(2) would use again and recommend highly! Gary from MaineOn 05/15/2024 by G. D. (verified customer)
Great customer service. Fast shipping and exactly what I needed.On 05/09/2024 by D. A. (verified customer)
Backyard plus is my go to store for repairs on my Tiger River Hot Tub. We have had the tub for 15 years and now some of the parts are needing to be replaced. I get great advice from their help desk, able to order the right parts and then install them myself. They provide 5 star service, quick shipment of parts, and blogs / chats to help in trouble shooting. They give me the confidence to do the work myself and have earned my 5 star rating.On 05/09/2024 by J. V. (verified customer)
Excellent service, original parts , fast delivery, I am super happy I found this website, save me a lot of money, parts so accurate, I replaced them myselfOn 05/09/2024 by J. G. (verified customer)
great company to work with, from tech support to delivery of my parts ( A+)On 05/01/2024 by M. K. (verified customer)
Excellent selection of parts for my hot springs hot tub. Timely delivery. Great website.On 04/30/2024 by R. L. (verified customer)
Great serviceOn 04/19/2024 by H. P. (verified customer)
After submitting an order for a circuit board for $564 I found it elsewhere for $299. I the dent an email asking why such a disparity? No response.On 04/17/2024 by M. R. (verified customer)
Hi there, Mike. Thanks for reaching out. I just saw your email and wow! that’s a great deal! Unfortunately, it is well below the authorized MAP pricing from the Manufacturer and well below what the manufacturer charges us. When customers send us these types of price discrepancies, there are a one of two things happening: 1.) An authorized dealer is selling below MAP and is in violation of their agreement with the manufacturer which could mean that the manufacturer revokes their buying privileges. The price we sell this heater for is the lowest price that the manufacturer will allow $563.24. Or 2.) It’s NOT an authorized dealer and you have no guarantee what you’re buying. No warranty and no customer/tech support and the product could likely be used. I can give you a return authorization if you would rather purchase this heater elsewhere. Please let me know if that is what you would like to do. Thanks, Rebekah