Good company. Honest. ThanksOn 06/03/2024 by D. S. (verified customer)
Brand: Hot Spring, Starite, Wavemaster 5000 | Electrical: Receptacle
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Best place ever, always goodOn 05/31/2024 by M. D. (verified customer)
I have always found the Backyard Plus sales representatives to be knowledgeable and helpful. The prices are great. This is my go to place for my hot tub.On 05/29/2024 by D. F. (verified customer)
On 05/29/2024 by K. R. (verified customer)
Thank you so much for helping me figure out my Vistabhot springs spa issue . The service call on the phone was fast, to the point and just excellent. Not only did Paul know what exact part I needed , he instructed me how to fix it ! and trouble shoot one more issue . This company is a great asset for the home owner that just needs a little extra help. Part delivery was on time and I saved tons of money on a service call . This is my go to place for any hot tub spa repairs ! Highly recommend to anyone and excellent nice service and nice people to talk to.,A+ and my wife’s happy !!On 05/21/2024 by J. S. (verified customer)
Super service. Thank you.On 05/21/2024 by N. M. (verified customer)
Looking to be honest and don't know how much of this can be blamed on backyardplus. I bought a Watson circ pump from you just over a year ago and the pump recently failed. My previous pump lasted over 10 years so needless to say I was not very happy with the fact that I had to buy another pump in just over a year. You came highly recommended to me by a local Hot Springs dealer. If I have the same luck with this pump, it will be a very bad review and I will be looking for my supplies elsewhere.On 05/17/2024 by D. B. (verified customer)
Hi there- We agree with you. The circ pumps should last longer than a year. They do come with a warranty and if they should fail within a year, it will be covered. Another reason they can go out early is if the water chemistry is off. Calcium hardness can be a culprit that can cause the impeller to not work. Please reach out to our tech department to discuss more regarding the issue 805-541-9000. Thanks, Rebekah
Very helpful. Got items fast(2) would use again and recommend highly! Gary from MaineOn 05/15/2024 by G. D. (verified customer)
Great customer service. Fast shipping and exactly what I needed.On 05/09/2024 by D. A. (verified customer)
Backyard plus is my go to store for repairs on my Tiger River Hot Tub. We have had the tub for 15 years and now some of the parts are needing to be replaced. I get great advice from their help desk, able to order the right parts and then install them myself. They provide 5 star service, quick shipment of parts, and blogs / chats to help in trouble shooting. They give me the confidence to do the work myself and have earned my 5 star rating.On 05/09/2024 by J. V. (verified customer)