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30-Day Money Back Satisfaction Guarantee
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(Lower 48 States)
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Great service, great price. When it appeared the shipment might be a day or so late, there was great communication. We will definitely be back as a customer.On 07/03/2024 by G. L. (verified customer)
I would like to express how excellent this company is. I inherited a house with a 2007 Hotspring Aria hot tub. The spa hasn’t been operated in years and when I turned it on, it ran for about 10 minutes and died. I mean dead died. I knew absolutely nothing about hot tubs but with the excellent diagnosis videos, installation videos and superior phone support, I was able to replace the main control board, heater relay board, heater, circulation pump, the ozonator and all associated tubing. This took 4 1/2 hours over two days (I had to watch videos) but the spa runs like new! I had one question regarding the jumper voltage 18 or 12. I spoke with a technician and he was able to answer my question as well as helping me double check the voltages for the components on the relay board. I am handy with electronics and electricity and am comfortable working with 230 volts. Shipping was fast and as expected. I highly recommend BackYardPlus.On 06/28/2024 by F. R. (verified customer)
On 06/28/2024 by B. S. (verified customer)
It was very easy to select the corret parts for my "serial Number". All parts were correct and operated as required.On 06/20/2024 by M. R. (verified customer)
quick ship ,as described and was perfect transaction. ThanksOn 06/13/2024 by B. H. (verified customer)
It seemed to be too long getting the order out. I paid for 2 day shipping and if it takes too long to send it , the extra shipping cost didn’t help.On 06/13/2024 by D. B. (verified customer)
Hi there- I looked into your order and the item was not on our shelves the day you ordered, but scheduled to arrive at our warehouse (and ship out) two business days later (June 3). Our checkout shows the ship out day (which reflects if it's on the shelf or if its on its way to our warehouse) as well as the expected delivery day. The item was delivered a day sooner than expected (June 4). I know it's frustrating to not receive an order when expected. I will refund the extra shipping you paid. -Rebekah
On 06/12/2024 by S. W. (verified customer)
A wrong part was received. I reported the discrepancy, and the correct part was received 3 days later. This timely customer service.On 06/10/2024 by J. L. (verified customer)
The team at Backyardplus.com are the best for anything Hot Springs. Super friendly and knowledgeable.On 06/05/2024 by S. O. (verified customer)
Good company. Honest. ThanksOn 06/03/2024 by D. S. (verified customer)
$50 off, $500 min spend Use code: freedom50 Dismiss
