Great serviceOn 04/19/2024 by H. P. (verified customer)
Hardware: Wrench | Brand: Hot Spring
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After submitting an order for a circuit board for $564 I found it elsewhere for $299. I the dent an email asking why such a disparity? No response.On 04/17/2024 by M. R. (verified customer)
Hi there, Mike. Thanks for reaching out. I just saw your email and wow! that’s a great deal! Unfortunately, it is well below the authorized MAP pricing from the Manufacturer and well below what the manufacturer charges us. When customers send us these types of price discrepancies, there are a one of two things happening: 1.) An authorized dealer is selling below MAP and is in violation of their agreement with the manufacturer which could mean that the manufacturer revokes their buying privileges. The price we sell this heater for is the lowest price that the manufacturer will allow $563.24. Or 2.) It’s NOT an authorized dealer and you have no guarantee what you’re buying. No warranty and no customer/tech support and the product could likely be used. I can give you a return authorization if you would rather purchase this heater elsewhere. Please let me know if that is what you would like to do. Thanks, Rebekah
On 04/15/2024 by R. D. (verified customer)
If you want to talk to experts about your hot springs tub look no farther. Start here with excellent diagnosis and problem solving. Been helping me for over 20 years , the best!!On 04/12/2024 by W. G. (verified customer)
I find backyard plus sort of amazing.. Whenever I have a problem with my 18 year old tub (which is about ever 9 months or so) I can almost always go here and find parts. They describe how to troubleshoot to verify that this part might be broken and provide great videos on how to replace. When I jumped in the tub a few weeks back (and then jumped right out... it was cold!) I didn't hesitate, tracked down this part... verified it was a replacement and ordered it. Two days later I replaced it (my old board looked fine from the front but when I pulled it off you could see the charring on the back) and now the hot tub it happily working again! They are amazon-like in how fast they ship, have great support (the few times I had to call in with a question) and provide great example videos and written documentation -- if you are AT ALL handy you can totally maintain the hot tub yourself and backyard plus is a great partner. Regarding this specific part -- I had a 2006 model and the board was a different design but 100% fit with no problems -- The thing to test is ifs your HTR led is on there should be voltage (128v AC in my case) switched to the heater unit (the cables to the left of the board) -- mine registers about 2v AC so I suspected it was this board. As I mentioned when I replaced it you could see the charring on the backside and the new board is now happily working great.On 04/08/2024 by J. M. (verified customer)
I have been doing business with BYP for over 20 years. They have consistently exceeded my expectations, especially in the area that means the most to me; their customer service is second to none. Fair pricing and no shenanigans. You can be confident about spending your hard earned money with this business.On 04/08/2024 by D. P. (verified customer)
Real good people to deal with and they don’t screw up my order and they actually know what I’m talking about when I really don’t sometimes and I appreciate thatOn 04/02/2024 by W. H. (verified customer)
On 04/01/2024 by M. J. (verified customer)
Ordered from them many times before. Correct parts, good prices and always Great customer service. Will be a customer for life as long as they stay this great.On 04/01/2024 by R. R. (verified customer)
While Backyard Plus is amazing and shipped on time, FedEx dropped the ball and didn’t deliver my time sensitive package on time to get a customer taken care of!!On 03/28/2024 by A. M. (verified customer)
We're so sorry to hear that your package was delayed. We will issue you a refund for the shipping you paid and deal directly with the shipper to get to the bottom of the issue. -Rebekah