Great customer service. Fast shipping and exactly what I needed.On 05/09/2024 by D. A. (verified customer)
Plumbing: Nipple, Y | Brand: Solana
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Backyard plus is my go to store for repairs on my Tiger River Hot Tub. We have had the tub for 15 years and now some of the parts are needing to be replaced. I get great advice from their help desk, able to order the right parts and then install them myself. They provide 5 star service, quick shipment of parts, and blogs / chats to help in trouble shooting. They give me the confidence to do the work myself and have earned my 5 star rating.On 05/09/2024 by J. V. (verified customer)
Excellent service, original parts , fast delivery, I am super happy I found this website, save me a lot of money, parts so accurate, I replaced them myselfOn 05/09/2024 by J. G. (verified customer)
great company to work with, from tech support to delivery of my parts ( A+)On 05/01/2024 by M. K. (verified customer)
Excellent selection of parts for my hot springs hot tub. Timely delivery. Great website.On 04/30/2024 by R. L. (verified customer)
Great serviceOn 04/19/2024 by H. P. (verified customer)
After submitting an order for a circuit board for $564 I found it elsewhere for $299. I the dent an email asking why such a disparity? No response.On 04/17/2024 by M. R. (verified customer)
Hi there, Mike. Thanks for reaching out. I just saw your email and wow! that’s a great deal! Unfortunately, it is well below the authorized MAP pricing from the Manufacturer and well below what the manufacturer charges us. When customers send us these types of price discrepancies, there are a one of two things happening: 1.) An authorized dealer is selling below MAP and is in violation of their agreement with the manufacturer which could mean that the manufacturer revokes their buying privileges. The price we sell this heater for is the lowest price that the manufacturer will allow $563.24. Or 2.) It’s NOT an authorized dealer and you have no guarantee what you’re buying. No warranty and no customer/tech support and the product could likely be used. I can give you a return authorization if you would rather purchase this heater elsewhere. Please let me know if that is what you would like to do. Thanks, Rebekah
On 04/15/2024 by R. D. (verified customer)
If you want to talk to experts about your hot springs tub look no farther. Start here with excellent diagnosis and problem solving. Been helping me for over 20 years , the best!!On 04/12/2024 by W. G. (verified customer)
I find backyard plus sort of amazing.. Whenever I have a problem with my 18 year old tub (which is about ever 9 months or so) I can almost always go here and find parts. They describe how to troubleshoot to verify that this part might be broken and provide great videos on how to replace. When I jumped in the tub a few weeks back (and then jumped right out... it was cold!) I didn't hesitate, tracked down this part... verified it was a replacement and ordered it. Two days later I replaced it (my old board looked fine from the front but when I pulled it off you could see the charring on the back) and now the hot tub it happily working again! They are amazon-like in how fast they ship, have great support (the few times I had to call in with a question) and provide great example videos and written documentation -- if you are AT ALL handy you can totally maintain the hot tub yourself and backyard plus is a great partner. Regarding this specific part -- I had a 2006 model and the board was a different design but 100% fit with no problems -- The thing to test is ifs your HTR led is on there should be voltage (128v AC in my case) switched to the heater unit (the cables to the left of the board) -- mine registers about 2v AC so I suspected it was this board. As I mentioned when I replaced it you could see the charring on the backside and the new board is now happily working great.On 04/08/2024 by J. M. (verified customer)