On 06/12/2024 by S. W. (verified customer)
Brand: Hot Spring Pre 89, Wavemaster 7000 | Frame: 48 Frame | Voltage: 110 115 V
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A wrong part was received. I reported the discrepancy, and the correct part was received 3 days later. This timely customer service.On 06/10/2024 by J. L. (verified customer)
The team at Backyardplus.com are the best for anything Hot Springs. Super friendly and knowledgeable.On 06/05/2024 by S. O. (verified customer)
Good company. Honest. ThanksOn 06/03/2024 by D. S. (verified customer)
Best place ever, always goodOn 05/31/2024 by M. D. (verified customer)
I have always found the Backyard Plus sales representatives to be knowledgeable and helpful. The prices are great. This is my go to place for my hot tub.On 05/29/2024 by D. F. (verified customer)
On 05/29/2024 by K. R. (verified customer)
Thank you so much for helping me figure out my Vistabhot springs spa issue . The service call on the phone was fast, to the point and just excellent. Not only did Paul know what exact part I needed , he instructed me how to fix it ! and trouble shoot one more issue . This company is a great asset for the home owner that just needs a little extra help. Part delivery was on time and I saved tons of money on a service call . This is my go to place for any hot tub spa repairs ! Highly recommend to anyone and excellent nice service and nice people to talk to.,A+ and my wife’s happy !!On 05/21/2024 by J. S. (verified customer)
Super service. Thank you.On 05/21/2024 by N. M. (verified customer)
Looking to be honest and don't know how much of this can be blamed on backyardplus. I bought a Watson circ pump from you just over a year ago and the pump recently failed. My previous pump lasted over 10 years so needless to say I was not very happy with the fact that I had to buy another pump in just over a year. You came highly recommended to me by a local Hot Springs dealer. If I have the same luck with this pump, it will be a very bad review and I will be looking for my supplies elsewhere.On 05/17/2024 by D. B. (verified customer)
Hi there- We agree with you. The circ pumps should last longer than a year. They do come with a warranty and if they should fail within a year, it will be covered. Another reason they can go out early is if the water chemistry is off. Calcium hardness can be a culprit that can cause the impeller to not work. Please reach out to our tech department to discuss more regarding the issue 805-541-9000. Thanks, Rebekah