I have called Backyard Plus for my Hot Springs Pulse spa multiple times over the years. You guys are helpful, responsive, and a pleasure to work with. I have had excellent experiences with both Oscar and Craig. This past June I had an emergency situation where I had family arriving from out of town and three days before one of the jet motors died (timing is everything). I immediately called BP and worked with Oscar. He understood the challenge and urgency. He got the motor ordered, shipped and delivered next day. I installed the motor in 20 minutes as he explained and all was perfect. A true customer advocate and example of why I will not call anyone other than Backyard Plus!On 07/18/2024 by R. S. (verified customer)
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