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Service was unbeatable. Parts were received quickly, and as promised.On 07/11/2023 by S. F. (verified customer)
We have been retrofitting our old Hot Springs Spa with a new control board and panel. The fellas at Backyard Plus have been extremely helpful and pleasant about our multiple phone calls when we have run into something we could not figure out. The online videos are also very useful. Thank you all out there in California for being so patient and and friendly! I wish all my calls for service were as pleasant and helpful as they were with you! Gaye Esperson Palatka, FloridaOn 07/10/2023 by G. E. (verified customer)
These guys go above and beyond. I spoke with them about my repair, I had a few things in my cart that I didn't need. They took the things off and added what I needed. Most places would sell you whatever just to make a profit. They also gave me insight of what to expect with my repair. The good bad and ugly. Great customer serviceOn 07/07/2023 by M. D. (verified customer)
Really glad you had the part that I needed. Was having a hard time finding it. Was really glad to see your response to my order. Received order a lot quicker than I thought I would. Thank you very much and if I ever need parts again I will surely use you.On 07/05/2023 by S. B. (verified customer)
Great response and knowledge from the customer service phone support. Thanks to correct parts and some advice from customer service I have my hottub up and running again.On 07/05/2023 by S. B. (verified customer)
This must be a joke my order was picked up on June 19 and still has not arrived as oh June 30. I don't know if I will ever get the part. Perhaps this is just a scam!On 06/30/2023 by P. O. (verified customer)
Hello- Thanks for letting us know. It appears that USPS has lost the package. USPS First Class mail is the slowest shipping method and between First Class and Priority mail, first class gets lost more often with the postal service. I have created a replacement order that will ship out today via USPS Priority mail to avoid the same problem. Please call us 805-541-9000 or email us customer_care@backyardplus.com next time there's an issue so that the problem is resolved much sooner. Thanks, Rebekah
They are the best hot tub service company in the business. I would highly recommend their products, technical assistance and quick quality service. Simply the best in the business while remaining competitive in their pricing. First choice for all my hot tub parts! Great company.On 06/27/2023 by D. D. (verified customer)
Backyard plus is amazing. They have great support people who completely evaluate what parts you need and get you the parts within 2 days. They are my spa go to from now on. I am very impressed with the service!On 06/27/2023 by S. P. (verified customer)
gret communication and fast shipping.On 06/27/2023 by E. C. (verified customer)
Excellent company. Shipping was fast. Products were great quality and as described. This is 100% a legit company! Will definitely order again.On 06/26/2023 by S. H. (verified customer)