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Love Backyard Plus! Very attentive customer service & tech assistance. Quick & easy to find the right parts and orders ship right away and accurately. Highly recommend Back Yard Plus!On 07/27/2023 by C. G. (verified customer)
Parts for my pump were right for my 15 year old tub. Also they did a great job on the how to video. Also great instruction with the seal. A+A+A+.On 07/24/2023 by J. R. (verified customer)
My spa was giving me problems and was giving red flashing power light. I called Backyard Plus and has the pleasure of taking with Oscar. He is extremely knowledgeable and rather than just trying to sell me new parts he told me things to check and how to do them. After trying everything, I contacted him again and ordered a new board and controller. The installation was pretty straightforward, but I had a question even after reviewing their instructional video. Oscar got right back to me and I was able to complete the installation. Initially, it started up , which it hadn’t. Then the power light flashed again. Oscar then gave me a couple of things to try and we determined that my heater (which was 18 years old) was overheating, so I replaced that as well. I am elated, my 19 year old spa now runs like new and the cost was considerably less than I had a technician come out, I know because I had one out last fall and my problem was not resolved. Thank you again Oscar and Backyard Plus. I appreciated being able to talk and text directly with your helpful, knowledgeable and supportive technicians.On 07/24/2023 by J. F. (verified customer)
You guys are helpful and knowledgeable about your products. thanks for the help. mikeOn 07/21/2023 by M. D. (verified customer)
Absolutely fantastic service and technical support. What a breath of fresh air to have a knowledgeable helpful technician answer the telephone!On 07/20/2023 by J. E. (verified customer)
Best experience ever. We ordered the part needed, put it in the hot tub and everything is back to normal! Thank you for the great help!On 07/20/2023 by K. H. (verified customer)
I needed to fix a 2005 Hot Spot spa. They had the parts and the expertise to help. Contacting support is a must if you are doing something complicated. 5 stars support.On 07/19/2023 by J. F. (verified customer)
Always feel I got a good deal..timely shipping..looking forward to catching up on much needed things for Spa..On 07/17/2023 by T. G. (verified customer)
Service was unbeatable. Parts were received quickly, and as promised.On 07/11/2023 by S. F. (verified customer)
We have been retrofitting our old Hot Springs Spa with a new control board and panel. The fellas at Backyard Plus have been extremely helpful and pleasant about our multiple phone calls when we have run into something we could not figure out. The online videos are also very useful. Thank you all out there in California for being so patient and and friendly! I wish all my calls for service were as pleasant and helpful as they were with you! Gaye Esperson Palatka, FloridaOn 07/10/2023 by G. E. (verified customer)