I have dealt with backyardplus for several years and have always been thrilled with their customer service. Well, the service on my previous order was just spectacular. Fedex said they had delivered it and were annoying non-responsive to my attempts to tell them the product hadn't been delivered. I reported that to backyardplus who contacted Fedex and shipped a replacement order! Wow! Bob MartinOn 07/23/2024 by R. M. (verified customer)
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I recently purchased a Watkins Remote Controller (for a Hot Springs hot tub) from "backyardplus.com", and I couldn’t be happier with my online shopping experience. Their website was user-friendly, making it easy to find the correct part (as well as any dependencies and non-dependencies of versions of other parts) I was looking for. The checkout process was smooth, and I received my order promptly. The Remote Controller arrived in excellent condition, exactly as described on their website. The customer service rep Craig was exceptional, I had an issue with the generic installation/configuration/sync release-notes of the remote controller - and Craig helped me through that sync configuration in 10 minutes. Overall, my experience with "backyardplus.com" was outstanding, and I can’t wait for my next purchase.On 07/19/2024 by K. F. (verified customer)
I have called Backyard Plus for my Hot Springs Pulse spa multiple times over the years. You guys are helpful, responsive, and a pleasure to work with. I have had excellent experiences with both Oscar and Craig. This past June I had an emergency situation where I had family arriving from out of town and three days before one of the jet motors died (timing is everything). I immediately called BP and worked with Oscar. He understood the challenge and urgency. He got the motor ordered, shipped and delivered next day. I installed the motor in 20 minutes as he explained and all was perfect. A true customer advocate and example of why I will not call anyone other than Backyard Plus!On 07/18/2024 by R. S. (verified customer)
Always a 5 star! They're a great company to work with, new parts were here in only a couple days!On 07/10/2024 by J. G. (verified customer)
Great service, great price. When it appeared the shipment might be a day or so late, there was great communication. We will definitely be back as a customer.On 07/03/2024 by G. L. (verified customer)
I would like to express how excellent this company is. I inherited a house with a 2007 Hotspring Aria hot tub. The spa hasn’t been operated in years and when I turned it on, it ran for about 10 minutes and died. I mean dead died. I knew absolutely nothing about hot tubs but with the excellent diagnosis videos, installation videos and superior phone support, I was able to replace the main control board, heater relay board, heater, circulation pump, the ozonator and all associated tubing. This took 4 1/2 hours over two days (I had to watch videos) but the spa runs like new! I had one question regarding the jumper voltage 18 or 12. I spoke with a technician and he was able to answer my question as well as helping me double check the voltages for the components on the relay board. I am handy with electronics and electricity and am comfortable working with 230 volts. Shipping was fast and as expected. I highly recommend BackYardPlus.On 06/28/2024 by F. R. (verified customer)
On 06/28/2024 by B. S. (verified customer)
It was very easy to select the corret parts for my "serial Number". All parts were correct and operated as required.On 06/20/2024 by M. R. (verified customer)
quick ship ,as described and was perfect transaction. ThanksOn 06/13/2024 by B. H. (verified customer)
It seemed to be too long getting the order out. I paid for 2 day shipping and if it takes too long to send it , the extra shipping cost didn’t help.On 06/13/2024 by D. B. (verified customer)
Hi there- I looked into your order and the item was not on our shelves the day you ordered, but scheduled to arrive at our warehouse (and ship out) two business days later (June 3). Our checkout shows the ship out day (which reflects if it's on the shelf or if its on its way to our warehouse) as well as the expected delivery day. The item was delivered a day sooner than expected (June 4). I know it's frustrating to not receive an order when expected. I will refund the extra shipping you paid. -Rebekah
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