Oscar took my call and immediately verified that I had the correct part number to order. He was familiar with the part (control panel) and the mother board indicator lights and connections, and was extremely professional, courteous, friendly, and helpful. Thank you Oscar! On 05/07/2026 by P. B. (verified customer)
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Very helpful service On 05/07/2026 by E. B. (verified customer)
Awesome sourcing, delivery and execution. The wear ring (Motor pump part) I needed was a small part but to us it meant the difference of a repair or replacement of a major component. We appreciate your speed of delivery. You treated this small purchase, in my humble opinion, as you would a large expenditure. We will use this company again and will recommend them to others. Thank you. On 05/04/2026 by D. D. (verified customer)
EXCELLENT Consumer Experience Telephone Staff at backyardplus.com was helpful and courteous. Called on a Sunday afternoon not expecting much. Nice lady that answered was helpful. Her only request was that I have the serial number of my Hot Spring Spa available and ready to communicate. She placed me on hold for no more than a minute and located a technician who was not only familiar with my Spa and the problem I was having, but actually explained how to very simply perform a test on my spa to narrow down the problem. Twenty minutes later after following their simple and easy to follow instructions I was back on their web-site and ordered exactly what I needed to get my Spa back in service without calling a local Spa repair whose service call would have been $300.00 just to show up. I realize that not everyone is handy but for those of us who are, why would we want to do business anywhere else. Did I mention that backyardplus.com prices are equal to or more competitive than Amazon and the knowledgable and professional phone support is the "cherry-on-top!" On 04/28/2026 by S. R. (verified customer)
Backyard gives you better support than any of the other dealers I have dealt with. I have routinely gotten responses in 30 minutes or less from emails. I have sent pictures and been referred to specific videos. Highly recommended. If you are DOY, this is where to get help or solve problems. I have gotten help on circuit boards and plumbing issues. On 04/28/2026 by J. S. (verified customer)
It’s great that all you have to do is put make , model and year and give you all the information for that style of the spa you have, and what’s great to savings on shipping compared to other websites On 04/28/2026 by A. G. (verified customer)
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