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Excellent customer service and supportOn 04/21/2025 by K. S. (verified customer)
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EXCELLENT customer service, they are very knowledgeable. I was unable to see the parts based on the model s d serial of my tub. They knew exactly what I needed and the parts arrived before they were expected. You will not be disappointed with this company!On 04/21/2025 by K. R. (verified customer)
I have asked for technical assistance and ordered parts from them a few times. The information is giving me has always been correct and allowed me to make repairs on my own. They're not the cheapest but their prices are fair and their help is worth the cost. I highly recommend them.On 04/18/2025 by L. K. (verified customer)
My Hot Spring Grandee jacuzzi would not come on after I drained and cleaned it. I was certain something was wrong with the motherboard so I called the local dealer to discuss my problem. They couldn't provide any information over the phone but did say they could send a tech out in 3 weeks but I had to pay an upfront service fee to get on the schedule. I asked if they could give me an estimate if the motherboard had to be replaced. They said if that was the problem the part was discontinued and they would have to do a retrofit in the field. They quoted an estimated cost of $2,500-$3,000. I decided to call Backyard Plus. I spoke with Rebekah who was very professional and quickly accessed the exact part I was looking for. She determined that there was a technical question regarding another part that may be required on my spa. She transferred me Paul Barton to clarify this before I placed my order. I know Paul get a lot of calls everyday and his time is valuable. Paul asked me several questions to determine what issues I was having with the control panel. He was kind enough to walk me through several steps as I tried to reset the panel. It took quite a bit of his time because I was having a hard time plugging the ribbon cord back into the slot. He was very patient with me until I was done. It didn't reset immediately so I ordered the parts and that was an easy process. A few hours later I noticed the spa was on. Within a few more hours, the jacuzzi was at 101 degrees and working perfectly. I received the parts in 2 days. There is no fee if I decide to send them back. I highly recommend Backyard Plus for your spa needs. I also want to thank Rebekah and Paul for their help and knowledge helping solve my problem. Most people would not take their time and use their expertise to help someone calling in to order a part. They did because they care and their actions showed that. I am certain they will continue to provide service over and above any customers expectations. Great people make companies Great and that's what Paul and Rebekah are doing everyday! Thank you both again. Mike WatsonOn 04/17/2025 by M. W. (verified customer)
My Hot Springs spa blew up a diverter valve. Lucky for me I found the perfect video on YouTube that was sponsored by Backyard Plus, and it explained how simple it was to replace the diverter valve. Then on line I found the exact parts neeed on the Backyard Plus website. I ordered the parts and they came in a couple of days and the fix was complete for a just a few dollars compared to having a service tech do the job. So Thanks to Backyard PLus. But I have to say, there was SERIOUS overcharge for one of the parts-- a tiny little injection molded part (a "C" ring to hold the valve in place) costs over $18 and I am certain it cost $.01 to make it, so this was really a gouge. (and it turns out it was unnecessary) so I regret buying that part anmd paying its outrageous price. But all in all, I'm happy to have the support and the spa is back in business! CM Hawi, HIOn 04/17/2025 by C. M. (verified customer)
Hi Carl- We're sorry you feel that way. That item's cost along with all others have increased over the years and of course inflation has played a huge part. The manufacturer has set prices that we are not allowed to fall below and MSRP is even higher. We try to land in the middle and, of course, we offer our customers free tech support so they can avoid the cost of a service call. Please feel free to send back the you didn't use for a refund. Thanks, -Rebekah, Customer Care
On 04/17/2025 by M. R. (verified customer)
I don't recall the name of the congenial woman who answered the phone... She was extremely knowledgeable, very quick to verify part numbers, offered "complete" explanations for the various parts that I may need to purchase (including alternate less expensive replacement parts) and, with my permission, she accessed my newly established account and added those parts for me into my cart! She is extremely proficient at her job. No waste of time at all. ...a definite asset to Backyardplus. A big Thank You art gOn 04/17/2025 by A. G. (verified customer)
I have an older model hot tub, I needed several parts replaced in 2 of the massagers. A friend told me about backyardplus.com. I was able to find the parts easily and they were reasonably priced and supposed to be here in 5 days. Thank you for the quick service and very easy to find my parts.On 04/17/2025 by T. M. (verified customer)
Quick shipping. Parts arrived as ordered.On 04/17/2025 by J. D. (verified customer)
Website is great. Prices are reasonable. One of the parts I was looking for was different than the identical part I used a year ago. There was an explanation as to why which allowed me to understand what happened. Service is great and the parts ordered were received when promised. Would recommend Backyard Plus in a heartbeatOn 04/01/2025 by T. R. (verified customer)
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