Craig was Exceptionally helpful and went beyond any expectations with helping me troubleshoot and install my board and control panelOn 05/17/2022 by (verified customer)
Wallfitting, Drain Modified
Item #: 71117Wallfitting, drain modified.
Wallfitting, drain modified.
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Craig was Exceptionally helpful and went beyond any expectations with helping me troubleshoot and install my board and control panelOn 05/17/2022 by (verified customer)
Great service. We unfortunately order the wrong part. We called customer service and the person taking the call was most knowledgeable and helpful. Second part sent out immediately. Very Professional company!On 05/16/2022 by (verified customer)
Craig in tech support is fantastic! Would not have been able to complete the repair old my old Hotspring Sovereign without his help!On 05/13/2022 by (verified customer)
Fantastic customer service! I replaced the control module on my aging hot tub and was patiently worked through the process of installation and troubleshooting. Very thoughtful technicians and a pleasure to work with.On 05/12/2022 by (verified customer)
Hello there this is not a negative review at all.But as you have asked I still haven't received the goods as they are still at Heathrow Airport London and I don't know what is going on as they have been there since the 22 nd of April and I don't know who to contact your help would be greatly appreciated kind regards SteveOn 05/12/2022 by (verified customer)
Hi there, Steve- Thanks for reaching out. We're so sorry to hear that your package is delayed. It looks like the package may be lost in the customs process in the UK. We have filed a claim with our carrier and we will reship your order. Thanks, Rebekah
Hello Backyardplus: Just wanted to let you know the wet-side pump arrived this afternoon and it fit perfectly. I installed the pump on the motor and it reinstalled. Hot tub is full and heating up. Thanks so much for the quick delivery. My wife and I use our hot tub daily to help with those aches and pains of old age. Good price, quick delivery, factory fit. A+ Best Regards, SteveOn 05/10/2022 by (verified customer)
This company is great in finding parts for older spa's. The help-line professionals are the best. They know what works and what will not. Very happy with the service :)On 05/09/2022 by (verified customer)
I have entered a review which is shown on your website. The experience as noted there was great. Can't say enough about your tech assistance.On 05/06/2022 by (verified customer)
Good shopping experience. Easy to navigate website, fair price, and pretty fast shipping. This place is on my list for pool and spa supplies and parts.On 05/01/2022 by (verified customer)
I have purchased several parts from Backyard plus. I never had any issues. Everything worked and fit correctly.On 04/30/2022 by (verified customer)