I received a software update thumb drive from Backyard Plus. After installing the update, the tub was still not functioning properly so I called and talked to technical support. Oscar walked me through the whole process and the tub is working perfectly. Oscar knew EVERYTHING about my tub and how to get it running. It's so valuable having him for a resource because I'm forced to maintain my tub myself since I'm 4 hours from the nearest technician and they won't come help me. Watkins will not talk to me on the phone either because I'm not a professional tech. I can buy tub parts from a number of different places but I'll be getting them from Backyard Plus from now on.On 01/08/2026 by S. B. (verified customer)
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Once again, backyard plus videos and original parts solved my inoperable moto massage unit. Can not say enough about how great you are for the DIY hot tub owner.On 01/08/2026 by D. F. (verified customer)
Easy to find what you need, quick shipping, DIY video that are easy to follow and expert advice when needed. These guys have helped me keep my spa running, dodge spendy service calls, and I've only the most basic of mechanical skills. It makes me look like a hero to my family when BackyardPlus helps get our spa back in business!On 01/08/2026 by A. W. (verified customer)
Very easy to find the appropriate parts that I was looking for and place my order.On 01/08/2026 by W. D. (verified customer)
The associate on the telephone took time and reviewed product pictures to ensure I ordered the correct part. If she had not done this I would have ordered the incorrect item.On 01/06/2026 by E. B. (verified customer)
Fair prices, great technical support and advice. Patient and knowledgeable.On 01/05/2026 by J. S. (verified customer)
They had the part I needed, at a good price and shipped quickly.On 01/05/2026 by E. B. (verified customer)
On time and the right part.On 01/05/2026 by W. K. (verified customer)
Great company and fast response, ordered wrong part by mistake and they worked with me on returning it.On 01/02/2026 by J. H. (verified customer)
The help with my spa from your associates always exceeds my expectations. Thanks !On 01/02/2026 by R. W. (verified customer)
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