My Hot Springs spa blew up a diverter valve. Lucky for me I found the perfect video on YouTube that was sponsored by Backyard Plus, and it explained how simple it was to replace the diverter valve. Then on line I found the exact parts neeed on the Backyard Plus website. I ordered the parts and they came in a couple of days and the fix was complete for a just a few dollars compared to having a service tech do the job. So Thanks to Backyard PLus. But I have to say, there was SERIOUS overcharge for one of the parts-- a tiny little injection molded part (a "C" ring to hold the valve in place) costs over $18 and I am certain it cost $.01 to make it, so this was really a gouge. (and it turns out it was unnecessary) so I regret buying that part anmd paying its outrageous price. But all in all, I'm happy to have the support and the spa is back in business! CM Hawi, HIOn 04/17/2025 by C. M. (verified customer)
Hi Carl-
We're sorry you feel that way. That item's cost along with all others have increased over the years and of course inflation has played a huge part. The manufacturer has set prices that we are not allowed to fall below and MSRP is even higher. We try to land in the middle and, of course, we offer our customers free tech support so they can avoid the cost of a service call.
Please feel free to send back the you didn't use for a refund.
Thanks,
-Rebekah, Customer Care
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