I have to wait an entire month to recieve package no matter if I pay extra or not!
On 04/02/2026 by J. G. (verified customer)
Hi there-
I see that you ordered a filter lid which is a special order item. The factory makes these to order and it can take anywhere from 2-4 weeks for them to make the item. I see you placed your order 2 days ago and also selected the free shipping at checkout. Once this item comes in, we will ship it out same day and we will ship via Fed Ex Home Delivery. Please feel free to reach out to us customer_care@backyardplus.com if this is still unacceptable and you wish to cancel your order.
Thanks,
Rebekah
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