Control Box Software Update: Hawk or Eagle sytems

Item #: SERV-FLSH-VIRTUAL
$0.00

Did you receive your control box from another dealer and open up the instructions only to find out you can’t complete the installation without the proper software?
Did you purchase a new wireless remote and/or docking station and discover that now you need to update your control box software to match?
If so, select ONE of the options below and add this item to your cart, and one of our technicians will contact you with instructions and the proper software for your tub. You will need a USB flash drive to complete the update and we offer two options:

Please select ONE option:

Option 1: Backyardplus provided USB Drive
If option 1 is selected, we will ship you a USB Flash drive with the software on it so that you can install it to your control box.

OR

Option 2: Tech support service + customer provided USB
If option 2 is selected, a link to download the files will be provided with additional instructions for formatting your own USB flash drive and uploading the software to your control box. You will need to have your own USB drive. This service includes helping you format your own USB drive in order to accept the software and walking you through the installation process.

This part can be found on many Hot Spring, Limelight, Hot Spot, Hot Spring pre 89, Tiger River models from 1996 to 2020

View compatibility table & diagrams

  • Option 1 (Serial Number Must be Provided) *

  • Option 2 (Serial Number Must be Provided) *

SKU: SERV-FLSH-VIRTUAL Categories: ,

Description

Help! I bought a control box from another company and I need to update my software to the current version!

Have no fear! Backyardplus Technical Support Department is here to help. When purchasing a new control box from backyardplus.com, our customers can opt for the software to be updated prior to our warehouse shipping out the item. We understand that not all companies offer this service and we’re here to help!

Did you receive your control box from another dealer and open up the instructions only to find out you can’t complete the installation without the proper software?
Did you purchase a new wireless remote and/or docking station and discover that now you need to update your control box software to match?
If so, select ONE of the options below and add this item to your cart, and one of our technicians will contact you with instructions and the proper software for your tub. You will need a USB flash drive to complete the update and we offer two options:

Please select ONE option:

Option 1: Backyardplus provided USB Drive
If option 1 is selected, we will ship you a USB Flash drive with the software on it so that you can install it to your control box.

OR

Option 2: Tech support service + customer provided USB
If option 2 is selected, a link to download the files will be provided with additional instructions for formatting your own USB flash drive and uploading the software to your control box. You will need to have your own USB drive. This service includes helping you format your own USB drive in order to accept the software and walking you through the installation process.

The below blurbs are found on the instructions for the control boxes and refer to the manufacturer’s/dealer portal that is not available to the public:

Hawk Control Box: The replacement Hawk Control Box must be updated to the current software version via the USB port (using a formatted USB drive) and the software jumpers must be configured according to the spa model via the control panel. Refer to the Control Box Software section in DeTechtive portal to download the current software version, Jumper Configuration Instructions, and How to Format USB Drive Instructions. Watkins P/N: 1303401

Eagle Control Box: The replacement Eagle Control Box must be updated to the current software version via the USB port (using a formatted USB drive) and the software jumpers must be configured according to the spa model via the control panel. Refer to the Control Box Software section in CDR portal to download the current software version, Jumper Configuration Instructions, and How to Format USB Drive Instructions. Watkins P/N: 1302501

View compatibility table & diagrams

Ref. Diagram
EAGLE Control Box Retrofit Upgrade (Hot Spring 2009 - 2012) View Diagram
Hawk Control Box (Current) (Hot Spot 2008 - 2009) View Diagram
Control Panel (Hot Spot 2008 - 2009) View Diagram
Retrofit Control Panel (Limelight 2008 - 2014) View Diagram
brand model years
Hot Spring Aria (AR) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spring Aria NXT (ARN) 2017, 2018, 2019
Limelight Beam I (BMI) 2018, 2019, 2020
Limelight Beam II (BMII) 2018
Limelight Flair (FLR) 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
Limelight Flash (FSH) 2018, 2019, 2020
Hot Spring Grandee (GG) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spring Grandee NXT (GGN) 2014, 2015, 2016, 2017, 2018, 2019
Hot Spring Prodigy (H) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spring Prodigy (HN) 2019
Hot Spring Sovereign (II) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spring Sovereign (IIN) 2019
Hot Spring Jetsetter (JJ) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spring Jetsetter (JJN) 2019
Hot Spring Jetsetter LX (JTN) 2014, 2015, 2016, 2017, 2018, 2019
Hot Spring Envoy (KK) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spring Envoy NXT (KKN) 2014, 2015, 2016, 2017, 2018, 2019
Limelight Pulse (PLS) 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
Limelight Prism (PSM) 2018, 2019, 2020
Hot Spring Vista (SS) 2012, 2013
Hot Spring Triumph (TRHN) 2019
Hot Spring Vanguard (VV) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spring Vanguard NXT (VVN) 2017, 2018, 2019
Limelight Bolt (BLT) 2012
Limelight Gleam (GLM) 2013, 2014, 2015, 2016, 2017
Limelight Glow (GLW) 2012, 2013, 2014, 2015, 2016, 2017
Hot Spot Relay (REL) 2019
Hot Spot Rhythm (RHY) 2019
Hot Spot Stride (STD) 2019, 2020
Hot Spot SX (SX) 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
Hot Spot Tempo (TEM) 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
Hot Spot TX (TX) 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
Tiger River Caspian (CPN) 2003
Tiger River Bengal (M) 2001, 2002, 2003
Tiger River Sumatran (N) 2001, 2002, 2003
Hot Spot Pace (PAC) 2020
Hot Spring Grandee (G) 1996
Hot Spring Grandee (GQ) 1996
Hot Spring Sovereign (I) 1996
Hot Spring Sovereign 230v. (IH) 1996
Hot Spring Sovereign 230v. (IHQ) 1996
Hot Spring Sovereign (IQ) 1996
Hot Spring Jetsetter (J) 1996
Hot Spring Jetsetter (JQ) 1996
Hot Spring Highlife (K) 1996
Hot Spot La Palma (LAP) 2008, 2009
Hot Spot Relay (REL) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spot Rhythm (RHY) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spot SX (SX) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spot Tempo (TEM) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spot TX (TX) 2012, 2013, 2014, 2015, 2016, 2017, 2018
Hot Spot La Palma (LAP) 2008, 2009
Hot Spot Mallorca (MAL) 2006, 2007, 2008, 2009
Hot Spot Mallorca (MAL) 2006, 2007, 2008, 2009
Hot Spot Mallorca (MALS) 2006, 2007, 2008, 2009
Hot Spot Relay (REL) 2010, 2011, 2012
Hot Spot Rhythm (RHY) 2011, 2012
Hot Spot Sorrento (SOR) 2006, 2007, 2008, 2009
Hot Spot Sorrento (SORS) 2006, 2007, 2008, 2009
Hot Spot SX (SX) 2011, 2012
Hot Spot Tempo (TEM) 2010, 2011, 2012
Hot Spot Tobago (TOB) 2006, 2007
Hot Spot Trinidad (TRI) 2006, 2007, 2008, 2009
Hot Spot TX (TX) 2011, 2012
Limelight Flair (FLR) 2008, 2009, 2010, 2011, 2012, 2013, 2014

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