Description
Help! I bought a control box from another company and I need to update my software to the current version!
Have no fear! Backyardplus Technical Support Department is here to help. When purchasing a new control box from backyardplus.com, our customers can opt for the software to be updated prior to our warehouse shipping out the item. We understand that not all companies offer this service and we’re here to help!
Did you receive your control box from another dealer and open up the instructions only to find out you can’t complete the installation without the proper software?
Did you purchase a new wireless remote and/or docking station and discover that now you need to update your control box software to match?
If so, select ONE of the options below and add this item to your cart, and one of our technicians will contact you with instructions and the proper software for your tub. You will need a USB flash drive to complete the update and we offer two options:
Please select ONE option:
Option 1: Backyardplus provided USB Drive
If option 1 is selected, we will ship you a USB Flash drive with the software on it so that you can install it to your control box.
OR
Option 2: Tech support service + customer provided USB
If option 2 is selected, a link to download the files will be provided with additional instructions for formatting your own USB flash drive and uploading the software to your control box. You will need to have your own USB drive. This service includes helping you format your own USB drive in order to accept the software and walking you through the installation process.
The below blurbs are found on the instructions for the control boxes and refer to the manufacturer’s/dealer portal that is not available to the public:
Hawk Control Box: The replacement Hawk Control Box must be updated to the current software version via the USB port (using a formatted USB drive) and the software jumpers must be configured according to the spa model via the control panel. Refer to the Control Box Software section in DeTechtive portal to download the current software version, Jumper Configuration Instructions, and How to Format USB Drive Instructions. Watkins P/N: 1303401
Eagle Control Box: The replacement Eagle Control Box must be updated to the current software version via the USB port (using a formatted USB drive) and the software jumpers must be configured according to the spa model via the control panel. Refer to the Control Box Software section in CDR portal to download the current software version, Jumper Configuration Instructions, and How to Format USB Drive Instructions. Watkins P/N: 1302501
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