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I call up and an experienced person handles the call. He knows the product. I don’t have to wait for a person who can maybe get me the correct part. It’s like doing business with a local hardware store.On 06/23/2023 by D. M. (verified customer)
Backyardplus is my go to for my Hot Springs parts and supplies. They are prompt with shipping, their prices are great and easy to navigate website.On 06/21/2023 by J. M. (verified customer)
Technician was great. He walked me through the trouble shooting process and diagnosed the problem to be the control head. He took the extra step to confirm with factory support. You had the part in stock and got it out to me in a few days. I watched the video that you made for the repair and also got a few tips from the tech. The part solved the problem and the tub was back up and running.On 06/20/2023 by R. E. (verified customer)
We had a need for an immediate part to be delivered within 2 days for our AirBnB rental late afternoon on a Monday. I called Backyard plus and the call was answered, by a HUMAN immediately, which was shocking, and the person was amazingly helpful and took my order over the phone and had suggestions as to not paying for expedited shipping due to our close proximity in CA, and what else I may need since we were changing this part out. I was worried about not getting the part in time however, was assured the part was shipping out the following day and would be received the day I needed it (Wednesday). That saved me $65 and it arrived the day I needed it! Absolutely the best customer service we have received in years! It is so hard to actually speak to anyone anymore and Back Yard Plus will now be my "GOTO" supplier in the future! Thank you so much!On 06/20/2023 by I. B. (verified customer)
Hot tub control parts arrived on time and their tech support guided me through the install. Their knowledge and desire to assist was extremely helpful and much appreciated. Thanks again, Bob F.On 06/19/2023 by R. F. (verified customer)
Great service to me in Ontario. Instructions included to install the new diverter valve were easy to follow. The old Sovereign tub still lives!On 06/19/2023 by R. T. (verified customer)
Fast efficient and reliable. The ordered part was shipped fast and arrived as stated. Instructional video on how to install made repair a breezeOn 06/14/2023 by J. J. (verified customer)
Excellent service, fast shipping, whatever your paying somewhere else must be way cheap to not use these people. $20 dollar difference on a $500 dollar item is worth it. They answered the phone in person. Helped coordinate the proper part for purchase.On 06/08/2023 by R. L. (verified customer)
Best company I have ever dealt with. First off there prices are on point. Second customer service is 110%. Third their tech support team is the best in the industry. I own manage four companies these guys are hands down my favorite type of company. Perfectly structured. You want your hot tub fixed? Well these guys will fix it. Tech support can tell you what you need to order…!!!! Seriously they know there brands they know about tiny wires. Hands down the best company ever.. I installed new mother boards in my 2001 hot spring. Heater board was bad on install….. max really mad well these guys overbites the new board I ordered 7:30 in sc pm the part was at my house in less than 12 hours. 12 hours I swear! It was not rite these guys made it rite. I deal with 100”s of venders and these guys are the best at Custer service hands down the best. Grammar errors are to be blamed on me being in my hot tub typing with wet fingers but relaxing thanks to the team at back yard plus!!! Thanks for all y’all do.On 06/07/2023 by W. H. (verified customer)
Great help, I called with the model number and told what parts I needed. The sales person asked a couple of questions and I ordered the part. We received the parts, and everything fits and works well! We need to order some head rests but that will be later. Just glad everything is working! Thank you! K HOn 06/07/2023 by K. H. (verified customer)